Terms & Conditions

Welcome to QstoreBD – your trusted online destination for trendy and imported lifestyle products. By accessing, browsing, or making a purchase on our website or social media platforms, you agree to be bound by the following terms and conditions. These terms form a binding legal agreement between you and QstoreBD.

1. Company Overview

QstoreBD is a Bangladesh-based ecommerce business offering a curated selection of imported and trending products across categories including home essentials, kitchenware, fashion accessories, personal care, and lifestyle items. Our goal is to provide high-quality goods with fast delivery and exceptional customer service.

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years old or using the site under the supervision of a parent or guardian.
  
  

• You are providing truthful and accurate information for orders and communication.
  
  

3. Product Information

• All product descriptions, images, and pricing are displayed to the best of our accuracy.
  
  

• Variations in color or packaging may occur due to lighting, screen settings, or updated stock.
  
  

• Product availability is subject to change without notice. We reserve the right to discontinue any product at any time.
  
  

4. Order Process

• Orders can be placed through our website or social media platforms (e.g., Facebook).
  
  

• Once an order is confirmed, you will receive a confirmation via SMS or email.
  
  

• We reserve the right to refuse or cancel orders for any reason, including limitations on quantities, incorrect pricing, or suspected fraud.
  
  

5. Payment Policy

• We offer Cash on Delivery (COD) across Bangladesh.
  
  

• Customers have the right to check the product before making payment.
  
  

• No advance payment is required unless stated for custom or special orders.
  
  

6. Delivery Terms

We aim for fast and efficient delivery:

• Inside Dhaka: 1–2 working days
  
  

• Outside Dhaka: 2–3 working days
  
  

Please note that delivery times may vary due to factors like public holidays, weather, or transportation issues.

Customers must provide an accurate address and phone number. Failure to respond to delivery confirmation calls may result in cancellation.

7. Return & Refund Policy

We are committed to customer satisfaction and offer a free return and refund policy under the following terms:

• Return requests must be made within 72 hours (3 days) of delivery.
  
  

• Products must be unused, undamaged, and returned in original packaging.
  
  

• Once the return is verified, refunds are processed within 3–5 business days via bKash, Nagad, or bank transfer.
  
  

• In case of incorrect or damaged products, full replacement or refund will be provided at no additional cost.
  
  

Products such as personal care items, undergarments, and food items may not be eligible for return due to hygiene reasons.

8. Cancellation Policy

• Orders can be canceled before shipment. Contact us immediately if you wish to cancel.
  
  

• Once shipped, cancellation is no longer possible unless covered under the return policy.
  
  

9. User Conduct

You agree not to:

• Use false information or impersonate another person.
  
  

• Attempt to hack, reverse-engineer, or disrupt our website or delivery process.
  
  

• Misuse the return or refund system.
  
  

Violations may result in order cancellation, account suspension, or legal action.

10. Intellectual Property

All content on our website and digital channels — including images, product descriptions, graphics, and logos — are the property of QstoreBD. Unauthorized use, reproduction, or redistribution is strictly prohibited.

11. Limitation of Liability

QstoreBD is not liable for:

• Delays in delivery caused by external factors.
  
  

• Minor product defects resulting from transportation.
  
  

• Misuse of the product by the customer.
  
  

12. Governing Law

These Terms & Conditions are governed by the laws of the People’s Republic of Bangladesh. Any disputes will be resolved in accordance with Bangladeshi jurisdiction.

13. Contact Information

📍 Address: Dhaka, Dhaka, Bangladesh
📞 Phone: +880 1636-008928
📧 Email: qstorebdinfo@gmail.com

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.